Offshore Outsourcing – How To Choose A KPO Services Provider

kpo KPO is an emerging field in the offshore outsourcing arena. Focusing on strategic processes and applications, KPO services help businesses with an extensive range of business support and administrative support functions. However, in order to make sure your offshore outsourcing project runs well, the first that you need to consider is choosing your service provider. The work of your service provider and your relationship with them is what ultimately defines the success of your project.

That is why you need to be extremely cautious while choosing your service provider. Here are some things that you will need to consider:

Communication
Communication is often a great challenge in offshore outsourcing projects particularly when the client and the service provider come from different backgrounds altogether. They might have different languages and different work cultures as well, not to mention the time zone differences. All these factors hinders communication which ultimately effects the project. So make sure that the service provider you select is fluent in English (or any other language you communicate in) and find out their hours of availability when you can contact them.

Case Studies
Ask your service provider to show you some case studies of the work they have previously done. This will give you an opportunity to assess their quality of output and expertise. Once you know their work style and level of expertise, you can be sure if the service providers understand your needs and requirements or not. Also, you would know if they have the relevant processes, technology and staff to handle your project.

Stability & Credentials
before you sign on the dotted line, you need to be totally sure that your potential outsource partner is financially secure. There shouldn’t be a case where the company closes down mid way of the project and you are left nowhere. Also, try finding out about the qualifications and work experience of the directors and managers so that yo know the company is being led by professional people.

References
Request your service provider to furnish you with some reference so that you can find out more about the quality of service they provide, how timely their deliveries are, and get an idea about their customer support services. You will also get insight into issues such as the level of responsibility of your service provider and their turnaround time.

Track Record
Last but not the lease, find out everything you can about the outsource partner on the web. Just a quick search on the internet will give you a fair idea about their experience, the different types of businesses they have handled, the kind of services they have previously provided and the number of projects that they have successfully completed. Also, try to find out if they have particular experience in delivering services of the same type as your business needs. This will be an added advantage!

Once you are convinced above all the above mentioned factors, then yo can go ahead and finalize the deal. Remember, successful outsourcing projects are based on seamless relationships between the client and the service provider.

Maneet Puri is the managing director of LeXolution IT Services, a professional IT services company that deals with a variety of administrative and business support functions like data entry, data processing and data management.

One Comment on “Offshore Outsourcing – How To Choose A KPO Services Provider”

  • Jack Griffith says:

    The information in your post about Offshore Outsourcing is more interesting. and this info is more useful for the developers. Thanks for share this valuable info.

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