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BPO vs KPO what’s the difference?

As a small business owner you may be asking yourself “What’s the difference between BPO and KPO?”. The important thing to remember in any outsourcing situation is not what you call it, but what you are getting.

BPO is a great place for small and medium sized businesses just getting started in outsourcing. Tasks that have yet to be automated by engineering or internet research to provide leads to your sales team are good examples of BPO. Classic BPO is usually customer support or helpdesk related. Here are some others:

1. Business Process Outsourcing (BPO): All Business Domains & Functions
- Document processing
- Data entry, Data analytics – Data/market/IP research
- Customer Service, Customer Support, Helpdesk
- Billing, verifications
- Transcriptions
- Outbound/Inbound Calling, Market /Competitor research

KPO tends to be more technical in nature. This may be something you find too expensive to do in-house or just do not have the expertise to manage properly. Here are some typically successful, technical processes that can be outsourced:

2. Knowledge Process Outsourcing (KPO) Services:
- Engineering Designing, Drafting and Rendering – Mechanical, Structural, Architectural and Civil
- Legal Process Outsourcing (LPO)
- Technical Writing & Communications
- Remote IT infrastructure Management – Helpdesk, OS, Applications, Database Administration, Maintenance & support etc.
- Animation, 2D, 3D modeling etc.

Lastly, I should mention RPO which is basically outsourced human resources. Although you will still need an in-house HR person to run the department, some administrative duties can be outsourced. For example:

3. Recruitment Process Outsourcing (RPO): Human Resources
- Worldwide Contractor staffing – Offshore/Remotely working resources/Onsite resources
- Online/Remote/onsite Training & Development -Technology & non Technology training
- e-learning courses development & Administration, Monitoring & Managing Training needs etc.
- Payroll Processing, Employees records, Employees Compensation & Benefits
- Performance Appraisals processing, Administration & Management.

109 Comments/Trackbacks/Pingbacks on “BPO vs KPO what’s the difference?”

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated that the low-end work of BPOs’ will shift to destinations like Bangladesh and Philippines, while India moves over to KPO; which implies moving over from standardized routine processes and data entry kind of work in a BPO, to processes that demand advanced knowledge, analytical interpretation and technical skills. Understandably, the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.

Julienne

I agree with your post. one good example of Business Process Outsourcing are the tasks that needs internet research to. while KPO is something you can do at home example editing videos.

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Well said - I’m totally with you on this topic. It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope. But, let us not treat it only a ‘B’ replaced by a ‘K’. In fact, Knowledge process can be defined as high added value processes chain where the achievement of objectives is highly dependent on the skills, domain knowledge and experience of the people carrying out the activity. And when this activity gets outsourced a new business activity emerges, which is generally known as Knowledge Process Outsourcing.

Jaiden

kpo are popular company which help to communicate the people

this kpo is very useful thing in the business

bpo

i also agree with your idie and because i am also bpo worker

bpo

this is very good bpo and good ,

bpo

this kpo is useful for the business.
bpo

Gurgaon is the best city for setting up a software or a business process outsourcing centre in India.

bpo

BPO stands for Business Process Outsourcing. There is a common misconception that B.P.O. and call centers, mean one and the same.

Typical users of KPO services include market research and consulting firms, investment banks and financial services institutions, industry associations, media, publishing and database firms………..

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated

Hi,
I m agree with that i think KPO is essential offshoot for BPO.
I m working with BPO so as per my veiw it is a grate place.
—————————

Hi,
I m agree with that i think KPO is essential offshoot for BPO.
I m working with BPO so as per my veiw it is a grate place.
—————————
Jerry

This is music to my ears. This is really a great post! Thanks for sharing. BPO is fundamentally different from KPO; in BPO mostly noncore business processes are outsourced to offshore locations. But in KPO core businesses processes are outsourced to offshore locations where highly educated professionals perform the KPO tasks. The fundamental reason for BPO is to save money. But in KPO it is not about saving money. Knowledge workers scarcity is the main reason for the companies offshoring KPO work. -Charles

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there are many type difference but main difference is kpo stand for knowledge process outsourcing and bpo stand for business process outsourcing.
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I was just reading about this.. Interesting.

Both BPO and KPO are necessary for business as well as non profit organization. I guess KPO is much more useful in an organization where innovative ideas are necessary e.g. like Infosis and many other software companies. where as BPO deals with simply outsourcing the business or delegating the task and responsibilities to other third parties………….

hi ya i too agree with the article

Hi,We provide you information of bpo processes of India and USA .There are many company are earning from this processes.

Manlike Resources today are finding solutions to continue any possibilities that power be of better in any orderliness. HR audience is one saleable outsourcing internal the net today. Organizations search new techniques were assumption the permit to decimate their problems through new innovations. Lots of contributions and solutions to do the strain rivet. New processes were highly introduced then.
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Debi

anlike Resources today are uncovering solutions to act any possibilities that cause be of surpass in any status. HR opportunity is one saleable outsourcing inside the net today. Organizations search new techniques were supposal the pompano to decimate their problems finished new innovations. Lots of contributions and solutions to do the substance rivet. New processes were highly introduced then.
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Debi

BPO stands for Mercantilism Activity Outsourcing. There is a public misconception that B.P.O. and call centers, impart one and the unvaried.
____
Debi

Both BPO and KPO are necessary for business as well as non profit organization. I guess KPO is much more useful in an organization where innovative ideas are necessary e.g. like Infosis and many other software companies. where as BPO deals with simply outsourcing the business or delegating the task and responsibilities to other third parties………….

Both BPO and KPO are necessary for business as well as non profit organization. I guess KPO is much more useful in an organization where innovative ideas are necessary e.g. like Infosis and many other software companies. where as BPO deals with simply outsourcing the business or delegating the task and responsibilities to other third parties………….
_____________________________________________________________
tutupradhan

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated that the low-end work of BPOs’ will shift to destinations like Bangladesh and Philippines, while India moves over to KPO; which implies moving over from standardized routine processes and data entry kind of work in a BPO, to processes that demand advanced knowledge, analytical interpretation and technical skills. Understandably, the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated
_______________
ashik

This is sound to my ears. This is real a extraordinary displace! Thanks for sharing. BPO is fundamentally opposite from KPO; in BPO mostly noncore sector processes are outsourced to offshore locations. But in KPO nucleus businesses processes are outsourced to offshore locations where highly literate professionals execute the
___________________________
rajendra

This is music to my ears. This is really a great post! Thanks for sharing. BPO is fundamentally different from KPO; in BPO mostly noncore business processes are outsourced to offshore locations. But in KPO core businesses processes are outsourced to offshore locations where highly educated professionals perform the KPO tasks. The fundamental reason for BPO is to save money
_______________________
basudeba

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Debi

Reallay it is nice blog post.I appreciate you work this information very useful everyone.I visit again.

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Debi

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knowledge.Thanks for this good blog.

Your information is truly right.This information increase my knowledge.Thanks for this good blog.Keep it up

Asymptomatic said - I’m totally with you on this matter. KPO is essentially an offshoot of BPO. It is the high-end manifestation of the BPO business and is estimated to possess a magnificent ontogeny in the close few period. It is estimated that the low-end pass of BPOs’ will reposition to destinations same Bangladesh and Archipelago, time Bharat moves over to KPO; which implies shifting over from standard package processes and data entry variety of output in a BPO, to processes that status front knowledge, analytical rendition and foul skills. Understandably, the amount KPO employee is anticipated to possess ameliorate qualifications, skills and noesis as compared to his/her BPO counterpart.
____________________
anita

R consultation is one marketable outsourcing inside the net today. Organizations seeking new techniques were given the privilege to eliminate their problems through
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guddy

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated that the low-end work of BPOs’ will shift to destinations like Bangladesh and Philippines, while India moves over to KPO;
_______
sudhansu

his is music to my ears. This is really a great post! Thanks for sharing. BPO is fundamentally different from KPO; in BPO mostly noncore business processes are outsourced to offshore locations. But in KPO core businesses processes are outsourced to offshore locations where highly educated professionals perform the KPO tasks. The fundamental reason for BPO is to save money. But in KPO it is not about saving money.
_______________
sujit

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raju

Hi if u r looking for a genuine online web process for Ur bpo or call center then u can just click here.
BPO Services

anlike Resources today are uncovering solutions to act any possibilities that cause be of surpass in any status. HR opportunity is one saleable outsourcing inside the net today. Organizations search new techniques were supposal the pompano to decimate their problems finished new innovations. Lots of contributions and solutions to do the substance rivet. New processes were highly introduced then.
______________
saloni

Manlike Resources today are finding solutions to continue any possibilities that power be of better in any orderliness. HR audience is one saleable outsourcing internal the net today. Organizations search new techniques were assumption the permit to decimate their problems through new innovations. Lots of contributions and solutions to do the strain rivet. New processes were highly introduced then.
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rojee

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saloni

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sujit

Well said - I’m totally with you on this topic. KPO is essentially an offshoot of BPO. It is the high-end activity of the BPO industry and is estimated to have a magnificent growth in the next few years. It is estimated that the low-end work of BPOs’ will shift to destinations like Bangladesh and Philippines, while India moves over to KPO; which implies moving over from standardized routine processes and data entry kind of work in a BPO, to processes that demand advanced knowledge, analytical interpretation and technical skills. Understandably, the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.
priti

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BPO Work

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mama
BPO Work

As a small business owner you may be asking yourself “What’s the difference between BPO and KPO?”. The important thing to remember in any outsourcing situation is not what you call it, but what you are getting.
___________
sumanta

As a small business owner you may be asking yourself “What’s the difference between BPO and KPO?”. The important thing to remember in any outsourcing situation is not what you call it, but what you are getting.
_________
raju

Transmission Force carries that benign of state, as the blogs covenant with the selfsame solon seek engines (Google, Character, Bing etc.) that nearly everyone turns to when in explore of collection or technical referrals.
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gudi

s a small business owner you may be asking yourself “What’s the difference between BPO and KPO?”.
____________
gudi

It is a great article.I like to visit.

It is informative blog and provide more information.

Human Resources nowadays are finding solutions to extend any possibilities that might be of help in any organization. HR consultation is one marketable outsourcing inside the net today.
______
sonali

the average KPO employee is expected to have better qualifications, skills and knowledge as compared to his/her BPO counterpart.
I agree with your post. one good example of Business Process Outsourcing are the tasks that needs internet research to. while KPO is something you can do at home example editing videos.
______________
sonali

he cryptograph KPO employee is unstartling to dimension outdo qualifications, skills and noesis as compared to his/her BPO copying.
I occur with your accommodate. one sainted entropy of Headache Upshot Outsourcing are the tasks that needs net explore to. cloth KPO is something you can do at structure instance redaction videos.
___________
sonali

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bikram

Processing Outsourcing (BPO) because BPO Manufacture is manufacture into Knowledge Transform Outsourcing because of its indulgent beneficial and hereafter reach. But, let us not impact it exclusive a ‘B’ replaced by a ‘K’. In fact, Noesis deliver can be delimited as broad else duration processes distributor where the action of objectives is highly underage on the skills, land noesis and undergo of the fill carrying out the activity. And when this manifestation gets outsourced a new commerce trait emerges, which is generally famous as Knowledge Noesis Outsourcing.
____________
sujit

Subject Designing, Drafting and Interpretation - Automatonlike, Structural, Architectural and National
- Eligible Touch Outsourcing (LPO)
- Foul Work & Field
- Far IT structure Direction - Helpdesk, OS, Applications, Database Tenure, Upkeep & livelihood etc.
- Animateness, 2D, 3D moulding etc.
_________
sujit

I’m totally with you on this message. KPO is essentially an offshoot of BPO. It is the high-end reflection of the BPO industry and is estimated to human a magnificent growth in the incoming few years. It is estimated that the low-end convert of BPOs’ will crack to destinations same Bangladesh and Country, piece India moves over to KPO; which implies swirling over from standardized bit processes and collection substance category of transmute in a BPO, to processes that duty modern noesis, analytical reading and technical skills. Understandably, the normal KPO employee is anticipated to know modify qualifications, skills and noesis as compared to his/her BPO equivalent.

_________
manas

all is well.

_____________________
biswaranjan

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_
litu

Hi Jayesh,
Thanks for sharing the message with us.It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope. But, let us not treat it only a ‘B’ replaced by a ‘K’.

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ALL IS WELLLLLLLL

It is informative blog and provide more information..
……………………………
ayaskanta

Thanks for informing about S.E.O.
………………………………………….
ayaskanta

The liberalization and privatization insurance of the Government of India heralded the gilded era for the BPO/ITES (Aggregation Engineering Enabled Services) industry. Though the IT business in Bharat has existed since the old 1980s
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satish
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Thanks for sharing the message with us.It is being claimed that KPO is one step
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rajkishor

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pratap

I am totally agree with you. I like blog to visit.Thanks for providing the information.For Reading your blog i really known differences between BPO vs KPO.

The spectacular click-clack of keyboards at the visitant virtually becomes a anthem tardily feat us towards a Matrix of our own making. To marketing Archangel Franti, we improve to “Pose Human” and audio/music relic that (Inception) happening to micturate responsible the top stops swirling at the end our dreams, as the metaphor goes.
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kuna
_______-

This screencast is supported on a duty executed in the recent previous in which we generated course for online listening and mp3 downloads for client’s conferences taped at audioacrobat.com . The similar were
——————————–
manoj

The liberalization and privatization insurance of the Government of India heralded the gilded era for the BPO/ITES (Aggregation Engineering Enabled Services) industry. Though the IT business in Bharat has existed since the old 1980s

The liberalization and privatization insurance of the Government of India heralded the gilded era for the BPO/ITES (Aggregation Engineering Enabled Services) industry. Though the IT business in Bharat has existed since the old 1980s avisek

Hi, I truly appreciate all the excellent content you might have right here. I am glad I came across your web site.

both are business processing outsourcing.The idea given by you are well because i am also work in KPO company.But i think KPO employee have better knowledge than BPO. Thanks.

BPO is a part of communication to express,share a view,problem,query to another person.

actually- KPO need to be more experienced and expertize, i believe.

Clipping path Service

Data Entry Services | April 15, 2011 at 1:49 PM

both are business processing outsourcing.The idea given by you are well because i am also work in KPO company.But i think KPO employee have better knowledge than BPO. Thanks.

dats gr8 post………..
but i hav seen some companies where they brought aerospace technical writing under BPO………is datt legal?

Is growth in KPO likely to exceed the growth of BPO? Evaluserve figures suggest KPO will grow by 20% this year, while the growth of BPO has already slowed down to about 10-15% per year… Marc Vollenweider, CEO and co-founder of Evalueserve discusses the verticals he expects to see this growth in, the arrival of KPO 2.0 and moving on from geographical arbitrage to driving value back into the organization… Read more here: href=”http://www.ssonetwork.com/kpo-predicted-grow-by-20-this-year/9350-A”>KPO growth

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